Clients & Communications

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Protect your reputation and restore trust with clear, credible, and values-aligned messaging when it matters most.

A rapid response and reputation management service for organisations facing internal backlash, public scrutiny, or communications missteps related to DEI, culture, or people issues. Designed to support executive teams, HR, and comms functions under pressure.

• Mishandled statements or silence during cultural flashpoints

• Internal discontent spilling into external reputational damage

• Leadership paralysis under scrutiny or stakeholder pressure

• Reactive comms with no recovery plan

• Lack of credible narrative or trusted internal voice

• Executive Teams
• HR, Comms, and Legal
• People Directors and DEI Leads

Brands under internal or external pressure around inclusion, culture, or conduct

• This offer acts as your DEI comms crisis unit, giving your organisation a calm, credible, and structured response capability when culture, inclusion, or leadership behaviour are under scrutiny.
• Supports leaders to take accountability without panic
• Aligns messaging with brand, legal, and risk priorities
• Protects public reputation and internal trust
• Provides safe, swift recovery language rooted in values and responsibility
• Moves organisations from performance damage to integrity repair

Build a communications system that earns trust, not just attention.

A strategic audit and refresh of your brand’s internal and external messaging to ensure inclusion is embedded, not just implied. We review your tone of voice, campaign language, visual identity, and cultural alignment to help you communicate authentically, consistently, and credibly.

The goal: language that reflects the reality of your workforce, the values of your brand, and the expectations of your audience, without falling into tokenism or fear.

• Inclusion messaging feels generic, disconnected, or performative
   
• Internal culture and external comms don’t match
   
• Language and visuals lack representation or nuance
   
• Teams avoid inclusive comms for fear of “getting it wrong”
   
• Campaigns miss the mark or alienate key audiences
   

• Marketing and Brand Teams
• Internal Communications Leads
• HR and DEI Strategy Owners
• Employer Brand, ESG, and People Comms Managers
   

• Aligns internal and external voice with organisational values and culture
• Moves your brand from performative to credible
• Reduces reputational risk and builds stakeholder trust
• Supports campaign effectiveness and audience alignment
• Strengthens internal-external narrative consistency across the year

Plug-and-play inclusion campaign kits that help ERGs, HR, and Comms teams activate high-impact messaging, without burning out.

A ready-to-deploy set of inclusion-themed campaign kits that align with key calendar moments, cultural priorities, or internal initiatives.

Each toolkit includes editable content, suggested messaging, and activation prompts, designed to take the pressure off internal teams and bring your culture to life with consistency and credibility.

• Awareness campaigns feel flat, last-minute, or tokenistic
   
• ERGs and Comms teams are overstretched or under-resourced
   
• Campaign quality and messaging consistency varies across departments
   
• Inclusion moments are missed or mishandled
   
• Internal engagement drops due to generic or disconnected messaging
   

• Internal Communications Teams
• HR and DEI Leads
• ERG Chairs and Network Leads
• Employer Brand and People Engagement Managers
   

• Supports internal engagement without exhausting teams
• Provides professionally designed, on-brand campaign content
• Keeps inclusion messaging aligned, strategic, and culturally relevant
• Empowers ERGs and DEI teams with the tools to lead internal campaigns
• Builds trust and interest across the employee base—not fatigue

Bring inclusion to life through powerful, lived experience stories that shift mindset, spark reflection, and drive emotional connection.

Story-led sessions that move minds, spark reflection, and shift culture, tailored to your people, purpose, and plan.

We don’t do one-size-fits-all keynotes.
Every speaker session is shaped around your organisation’s goals, culture, and context, designed to meet people where they are and take them somewhere new.

Live or virtual speaker sessions designed to move hearts, shift narratives, and deepen organisational understanding of inclusion, belonging, and equity.

Delivered by experienced storytellers, facilitators, and leaders from diverse lived experience backgrounds, each session is tailored to your audience, theme, and goals, without falling into cliché or corporate fluff.

• Inclusion events feel flat or safe
   
• Sessions lack emotional resonance or real-world impact
   
• Speakers aren’t relatable or credible to the audience
   
• Culture moments become performative instead of meaningful
   
• Leaders and teams disengage from scripted or generic DEI talks
   

• People, Culture, DEI, and Comms Teams
• Event and Engagement Leads
• Executive Sponsors of Inclusion Programmes
• ERG Chairs and Awareness Month Coordinators
   

• Creates powerful internal moments that stick beyond the calendar date
• Connects lived experience to organisational culture and leadership practice
• Rehumanises inclusion by showing—not telling—what equity really looks and feels like
• Builds energy and emotional buy-in across your teams
• Can kick-start reflection, launch campaigns, or complement deeper culture work

Design products, platforms, and services that meet the real needs of a diverse customer base, without bias baked in.

A strategic review and design support service that helps organisations embed inclusion into product development, service delivery, and user experience.

We work with product, digital, and innovation teams to identify barriers, blind spots, and opportunities, so your offerings reflect the people you serve, not just the people who built them.

• Products and platforms exclude users through bias or inaccessibility
   
• Innovation teams lack the lived experience or insight to spot exclusion
   
• Inclusive design is treated as an afterthought, not a core principle
   
• Services unintentionally reinforce stereotypes or alienate audiences
   
• Risk of reputational damage when offerings don’t reflect user reality
   

• Product, UX, and Digital Design Teams
• Innovation Leads and Heads of Service Design
• Marketing, Customer Insight, and Brand Teams
• Accessibility, Compliance, or Risk Owners
   

• Expands market reach by designing for more people, not the mythical “average user”
• Builds brand trust and customer loyalty through ethical, user-centred design
• Reduces legal and reputational risk tied to exclusionary services
• Embeds inclusive thinking into your innovation and development cycles
• Links DEI to customer impact, not just internal policy

Align leadership, retain talent, and reduce reputational risk by addressing the human side of M&A, early, honestly, and strategically.

A specialist advisory service supporting organisations through the cultural and people-related complexities of mergers and acquisitions.

We help leadership, deal teams, and HR map culture risks, align behaviours, and build integration plans that reduce attrition, strengthen brand trust, and support long-term value creation.

• Cultural fit and people risks are ignored during due diligence
   
• Post-deal integration plans overlook human impact and identity dynamics
   
• Talent is lost due to perceived misalignment or lack of clarity
   
• Conflicting leadership styles and values stall momentum
   
• Reputational exposure from inherited people issues or lack of alignment
   

• M&A Leads and Integration Teams
• HR, People, and Culture Directors
• Transformation and Change Leaders
• Risk, ESG, and Governance Owners
   

• Maps cultural friction and inclusion gaps before they become reputational liabilities
• Aligns leadership behaviours, people systems, and communications
• Protects internal and external trust during transition
• Helps retain top talent and minimise identity-related attrition
• Brings the human and cultural lens into the commercial heart of the deal